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ISO 9001, the international standard for Quality Management Systems (QMS), helps organisations of all sizes, in any industry and virtually any country, to systematically plan, implement, and maintain their competitive advantage with quality assurance activities.

The framework enables companies to improve the efficiency of their processes and procedures to align with overall strategic objectives and comply with regulations, whilst also effectively delivering their services and consistently meeting customer requirements.

ISO 9001 is a highly effective business improvement tool to inform decision-making, streamline processes, enable continual improvement, engage stakeholders, and deliver customer satisfaction.

ISO 9001 Quality Management

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WHAT IS A QUALITY MANAGEMENT SYSTEM?

Implementing a robust QMS is a proactive and systematic approach to creating, implementing, and maintaining best practice solutions that focus on enhancing business operations, creating efficiencies, and delivering value and consistency for customers and stakeholders.

Introducing controls across people (education and training), process (policies and procedures) and technology (systems and software), a QMS enables organisations to develop the capabilities required to effectively monitor and manage quality throughout the entire business and pinpoint where improvements can be made, as well as clearly identify the current and future needs of your customers.

Peace of mind:

Certification ensures that there are comprehensive measures in place to ensure your business is meeting the needs of customers, employees, and other stakeholders.

Globally recognised:

With more than 165 member countries, ISO 9001 certification sets a benchmark for best practice and is recognised all around the world, quickly and easily demonstrating your organisation’s commitment to robust quality management procedures.

Compliance:

There are a growing number of legal, regulatory, and contractual requirements throughout every sector of industry. ISO 9001 gives you the ideal framework to help manage compliance and understand how it impacts both the business and your customers.

Enhances reputation:

Certification builds trust and confidence in your company and demonstrates to existing or potential customers and stakeholders that there are effective procedures in place to ensure consistent and reliable service levels and/or safeguard the quality of your products.

Competitive advantage:

Certification can increase commercial opportunities and enable your company win additional business and new customers from competitors who are not certified, or where certification is mandated for suppliers.

Cost savings and efficiencies:

Business operations are streamlined as policies and procedures are clearly defined and documented creating efficiencies, reducing waste, and decreasing operating costs.

Risk management:

The ISO 9001 framework enables organisations to identify vulnerabilities and areas of risk within the business and implement solutions to effectively mitigate and/or remediate them.

Futureproofing:

The standard requires a process of continual review which helps companies to identify and manage areas for improvement and implement appropriate measures to enhance operations, creating a more resilient and sustainable business.

WHAT ARE THE BENEFITS?

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ISO 9001 CERTIFICATION PROCEDURE

Implementation includes full gap analysis & review alongside regulatory compliance & industry standards. We assist with development of policies & processes and staff training.

Implement your Quality Management System

We will assist with internal audits and actively support you during the stage 1 and stage 2 certification audits.

Certification

Audit

Post certification we will help you to successfully maintain your certifications. With internal audits, management reviews, compliance for surveillance audits and re-certification. 

Ongoing

Support

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We establish the size & scope of the project by working with you to understand your overall business needs, your expectations and how implementing the ISO standard can help you. We also take a look at your existing certifications to identify opportunities to integrate management systems & lower your total cost of ownership.

Initial

Review

Fortis simulates the certification audit and performs a full review of your company’s scope, policies, processes, and procedures. Then reviews and remediates any gaps before your official UKAS certification body audit.

Pre-Assessment

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You are now a certified business!

Congratulations!

UKAS ISO Certification Achieved and Formally Awarded for Certification

The breadth of the Fortis service portfolio enables us to offer a variety of information security and risk management solutions to help our clients achieve the quality management standard they need to operate with confidence.

From a simple one-off gap analysis against the ISO 9001 standard, through to complex multi-standard integrated management systems, Fortis offers comprehensive certification services that can be tailored to suit your organisation’s specific requirements.

Fortis can continue to work with your organisation beyond certification via the Fortis Stay Certified Service (SCS) which supports the ongoing maintenance and assurance of your QMS and ensures that your certification is retained during annual surveillance and re-certification cycles.

LEVELS OF SERVICE
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SPECIFICS OF ISO 9001 CERTIFICATION

Context

Understanding your organisation and its context

Assessing the needs and expectations of stakeholders

Determining the scope of your QMS

Ascertaining and documenting the processes needed for the QMS

Leadership

Establishing and communicating a quality policy and setting quality objectives

Ensuring roles and responsibilities are correctly assigned

Demonstrating a commitment to customer focus and assuming overall accountability for your organisation’s QMS

Planning

Monitoring and reviewing external and internal issues that affect your QMS

Addressing risks and opportunities that impact how you implement, manage, and improve your organisation’s QMS

Setting measurable and consistent quality objectives, alongside comprehensive plans on how to achieve them

Support

Reviewing the resources and competencies needed to effectively implement, manage, and improve your organisation’s QMS

Plugging skills gaps and/or providing training where required

Ensuring awareness and communication relating to the information security policy, objectives, and QMS

Creating, controlling, and updating documented information relating to the QMS

Operation

Planning, implementing, and controlling the processes needed to meet the requirements for the provision of products and services

Determining and reviewing the requirements for products and services, and communicating with customers

Establishing, implementing, and maintaining an appropriate design and development process

Ensuring externally provided processes, products and services conform to requirements

Implementing measures to identify and control nonconforming outputs

Performance evaluation

Monitoring, measuring, analysing, and evaluating the performance of your organisation’s QMS

Obtaining, monitoring, and reviewing information relating to customer satisfaction

Conducting internal audits at planned intervals to ensure the QMS conforms the organisation’s own requirements and those of the International Standard

Carrying out a regular management review of your QMS to determine its continuing suitability, adequacy, and effectiveness

Improvement

Identifying opportunities for improvement and implementing steps to enhance the customer experience

Identifying nonconformities and any associated corrective actions

Continually improving the suitability, adequacy, and effectiveness of your organisation’s QMS

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